Tricia Ramcharit

Request for CSM to investigate a possible operational issue.

First, send us a message to loop in the right team for a review. The best way to reach us is by live chat. We have agents available 24/7 to help you!

Our support agents will respond to you via chat within 2 minutes, and within 8 hours via webform request.

When to escalate Support ticket to CSM?

• Please be mindful of global time zones and allow 1-2 business days for a resolution, as the payroll, HR, legal, and immigration teams are spread all over the world. They must receive your feedback and review the issue for a compliant resolution.
• If you have not received any response from Support within 24 hours of filing a ticket. CSM can help investigate.
• If you have not received a resolution within 2 business days, please check your email to ensure Deel Support isn't awaiting an update from you. CSM can help investigate if no resolution after 2 business days of filing a Support ticket.
• If this is an urgent matter, filing a ticket will help speed up the time to resolution and is required for an escalation involving Payroll, HRX, Legal, or Immigration.

Agenda:

• Recap what's happened so far
• Discuss desired solution

• If this is an urgent matter, send us a message to help speed up the time to resolution, as a ticket is required for an escalation involving Payroll, HRX, Legal, or Immigration teams.
• Chat live with the Deel Support Team here (24/7) - this creates a ticket with Support, helping your CSM with any possible escalation.
• Did you know that most questions can be answered using our FAQ platform? Head over to our help center.

Agenda:

• Recap what's happened so far
• Discuss your desired solution

Takeaways:

• CSM will use the gathered information to investigate operations and escalate the issue to the relevant team.