Tricia Ramcharit
Customer Success Manager | North America (EST)
Partnership Sync
Quick CSM Intro | Business Review | Success Planning | Provide product or process feedback
- 20m
- 30m
- 45m
Platform Training / Refresher
What specific areas you're keen on exploring?
- 15m
- 20m
- 25m
quick sync on Support issue
Request for CSM to investigate a possible operational issue.
First, send us a message to loop in the right team for a review. The best way to reach us is by live chat. We have agents available 24/7 to help you!
Our support agents will respond to you via chat within 2 minutes, and within 8 hours via webform request.
When to escalate Support ticket to CSM?
- Please be mindful of global time zones and allow 1-2 business days for a resolution, as the payroll, HR, legal, and immigration teams are spread all over the world. They must receive your feedback and review the issue for a compliant resolution.
- If you have not received any response from Support within 24 hours of filing a ticket. CSM can help investigate.
- If you have not received a resolution within 2 business days, please check your email to ensure Deel Support isn't awaiting an update from you. CSM can help investigate if no resolution after 2 business days of filing a Support ticket.
- If this is an urgent matter, filing a ticket will help speed up the time to resolution and is required for an escalation involving Payroll, HRX, Legal, or Immigration.
Agenda:
- Recap what's happened so far
- Discuss desired solution
- 10m
- 15m
- 20m
- 25m
Request a monthly sync
Let's get aligned! Monthly sync to review onboardings, terminations, product updates, etc. Share feedback and get updates on open Support tickets.
- 15m
- 25m
- 30m
15 Min Meeting
Meet me for a 15 minute meeting
- 15m
Urgent review request
- If this is an urgent matter, send us a message to help speed up the time to resolution, as a ticket is required for an escalation involving Payroll, HRX, Legal, or Immigration teams.
- Chat live with the Deel Support Team here (24/7) - this creates a ticket with Support, helping your CSM with any possible escalation.
- Did you know that most questions can be answered using our FAQ platform? Head over to our help center.
Agenda:
- Recap what's happened so far
- Discuss your desired solution
Takeaways:
- CSM will use the gathered information to investigate operations and escalate the issue to the relevant team.
- 15m
Meet me for a 30 minute meeting
- 30m
Learn about Product Updates
- 15m
- 20m